Privacy policy and terms of sale

NUVEX is an agency based in Algeria that builds websites and business software for professionals and individuals. You can reach us:

• WhatsApp : 0791 84 00 45
• Phone : 0791 84 00 45
• Email : nuvex.dz@gmail.com
• Instagram : @nuvex.213

These terms apply to all our services: website creation (Eco, Pro, Premium and Custom plans), software creation (Essential Software, Pro Software and Custom Software plans), and any additional service (changes, maintenance, new features).

The client accepts them before any quote request, by ticking the box in the contact form. Any order placed by other means (WhatsApp, phone, meeting) also means these terms are accepted.

• The quote is free and without commitment.
• The order becomes final when the client accepts the quote (in writing, by WhatsApp message or by any other means) and pays the deposit.
• The service only includes what is described in the chosen plan or in the quote. Any additional request (pages, features, modules, design changes after approval) requires a new quote.

• Prices are shown in Algerian dinars (DA). “From” refers to the plan's base price: the final price is the one in the accepted quote.
• 50% deposit when you order: work only starts once this deposit has been paid.
• The balance (the remaining 50%) is paid once the website or software is finished, before it is published and delivered: the website only goes live, and the software USB drive is only handed over, after full payment.
• Accepted payment methods: cash, CCP, BaridiMob or bank transfer.
• Until the balance is paid, NUVEX may put the website launch on hold or withhold the software.

• Eco and Pro websites: delivered in 3 days; Premium website: delivered in 5 days; Essential and Pro software: delivered in 7 days. Custom plans: timeline set in the quote.
• The timeline starts once NUVEX has received the deposit and all the required material (texts, photos, logo, product list, business information) and the mockup has been approved.
• If the client sends their material late or is slow to reply or approve, the delivery date moves back accordingly. A delay caused by force majeure (general outage, prolonged power cut, event beyond our control) cannot be held against NUVEX.

• Provide accurate information and content within a reasonable time.
• Hold the rights to the texts, photos, logos and trademarks they provide. NUVEX is not responsible for content provided by the client.
• Use the website and software for a lawful activity, in accordance with Algerian law.
• Follow the installation and user videos provided with the software, and keep the USB drive in a safe place.

• Website: delivery means the website is live at the planned address.
• Software: delivery means the handover of the USB drive, delivered free, containing the software, an installation video and a full video explaining how to use it.
• On delivery, the client checks the work. Any defects found are fixed under the one-month warranty.

Our websites and software are custom-built for each client. That is why, once the website or software has been delivered, no full or partial refund is possible, whatever the reason: change of mind, closure or change of business, non-use, choice of another provider, etc.

If the client cancels the order during the work, NUVEX keeps the deposit, as it covers work already done. If NUVEX is unable to deliver the service through its own fault, the deposit is refunded in full.

If a problem occurs after delivery, the solution is the fix provided by the warranty below.

For one month from the delivery date, NUVEX fixes for free any malfunction caused by its work: a page that doesn't display, a form or button that doesn't work, a calculation error, the software freezing, a feature included in the plan that doesn't work properly. Fixes are made as quickly as possible.

The warranty takes the form of a fix, never a refund. It does not cover:

• new features, new pages or design changes after approval;
• changes made by the client or by anyone other than NUVEX;
• misuse or failure to follow the installation and user videos;
• hardware or system problems: PC failure or theft, viruses, Windows updates, power cuts, lost or broken USB drive;
• third-party services: hosting provider, domain name registrar, internet provider, WhatsApp;
• data loss when backups were not kept.

After this month, any intervention requires a quote (maintenance, changes, troubleshooting).

• The domain name is included in our website plans for the first year: NUVEX handles the registration. Renewal in the following years is paid by the client; NUVEX can take care of it on request.
• Websites are hosted by well-known technical providers. NUVEX cannot be held responsible for a service interruption caused by these providers.

After delivery, the client can subscribe to an annual care plan (Essential, Comfort or Peace of Mind), presented on the Services page. The plan is paid once a year, in advance, and covers the twelve months following payment. It includes the renewal of the domain name and hosting during that period, a monthly check of the website and the number of interventions included in the plan. An intervention is a small change, update or fix of about one hour of work; unused interventions are not carried over to the following year. Larger requests (a new page outside the plan, a redesign, a new feature) require a quote, with the discount included in the plan. The client receives a reminder before each renewal date and may choose not to renew: in that case, renewing the domain name and hosting becomes their responsibility again. A year that has started remains due and is not refunded.

• Website: once full payment is received, the client may freely use their website and its content. NUVEX keeps its rights to its reusable tools and technical components.
• Software: once full payment is received, the client gets the right to use the software for their business, on the number of workstations included in their plan. The software may not be resold, copied for other people, rented or modified without NUVEX's written consent. The source code remains the property of NUVEX, unless otherwise agreed in writing in a custom quote.
• Until payment is complete, the website and software remain the property of NUVEX.

NUVEX may showcase the completed project (name, logo, screenshots, link) in its portfolio and on its social media, unless the client refuses in writing.

• NUVEX undertakes to use all necessary means to deliver a quality service.
• NUVEX is not liable for indirect damage (loss of revenue, customers or data). In all cases, its liability is limited to the amount paid for the service concerned.
• The client remains responsible for their business, the content of their website and compliance with their legal, tax and accounting obligations, even when using NUVEX software to manage them.

These terms are governed by Algerian law. In the event of a disagreement, both parties agree to first seek an amicable solution by contacting us directly. Failing agreement, the dispute will be brought before the competent Algerian courts.

NUVEX may change these terms at any time. The applicable terms are those accepted at the time of the order.

The controller of all data collected on this website is NUVEX, an agency based in Algeria that builds websites and business software, reachable at the contact details given in part 1 (WhatsApp, phone, email or Instagram). NUVEX decides what data is collected, how it is used and how long it is kept. This policy explains, simply and without jargon, what we do with your information when you visit the website, request a quote, leave a review or become a client, and it applies in the same way to all three versions of the website: French, English and Arabic.

We only collect what is genuinely useful. When you request a quote, you send us your name, your phone number, your email if you choose to give it, the plan you're interested in and a description of your project; depending on the case, the request reaches us through our form or opens directly in WhatsApp, already written, so that you send it to us yourself. When you leave a review, we receive your name, your job or company name, your rating, the text of your review and, if you wish, a photo. When you become a client, we keep the information needed to follow your project and payments: your contact details, the chosen plan, the amounts, the deposit and balance dates and the payment method used (cash, CCP, BaridiMob or bank transfer). We never ask for a bank card number, a PIN or a password.

To know whether our website is useful and to improve it, we also measure its traffic, anonymously and without any cookie: for each page viewed, we record the page, the website language, the type of device (phone, tablet or computer), the approximate country, the website you came from (for example Google, Instagram or WhatsApp) and, where relevant, an action that shows your interest, such as opening the pricing section, choosing a plan, clicking WhatsApp or the phone number, or sending a quote request. To count visitors without tracking them, we compute an anonymous fingerprint that changes automatically every day: it cannot identify you or recognise you from one day to the next, and your IP address is never stored. That IP address is only used, for a brief moment, to protect the website against spam and intrusion attempts.

Your data is only used to call you back and answer your request, prepare your quote, build your website or software, follow up on the deposit and balance payments, publish your review on the website after checking it, understand, through anonymous statistics, which pages and plans interest our visitors, and keep the website secure. It is processed because you gave us your consent by ticking the box in the form, because it is needed to deliver the service you ordered, or to meet our legal obligations, particularly accounting ones. It is never sold, rented, traded or used for advertising, and we never send you marketing messages without your consent.

Only the NUVEX team has access to your information, from a private admin area protected by a secret address and a password. To work, the website relies on well-known technical providers: the website host and the database service that stores quote requests, reviews, client records and anonymous statistics on our behalf. Their servers may be located outside Algeria, and they apply recognised security measures. If you choose to message us on WhatsApp or Instagram, your messages also go through those apps and are subject to their own privacy rules. Your data is only shared with the authorities if the law requires it. Finally, the reviews we approve (name, job or company, rating, text and photo) are, by nature, visible to all website visitors.

We only keep your data for as long as necessary. A quote request with no follow-up is deleted at the latest two years after our last exchange. Client information is kept for the whole duration of our collaboration, then for the period required by law for accounting records. Reviews stay online as long as they are published, or until you ask for them to be removed. Traffic statistics, which are already anonymous, are kept for thirteen months at most, and the IP addresses used for security are kept for a few days at most.

This website uses no advertising, tracking or social media cookies, and the traffic measurement described above works without cookies. Only two small technical cookies exist: the first simply remembers the language you chose (French, English or Arabic) to show it to you on your next visit, and the second is only used for NUVEX's private admin area, so it does not concern visitors. These cookies contain no personal information and serve no other purpose.

Every page of the website is protected by an encrypted connection (HTTPS), which prevents your information from being read while it is sent. The admin area can only be reached through a private address and a password checked on the server, and it automatically blocks repeated login attempts. Access to the database only goes through our server, with a secret key that is never sent to visitors, and it is kept to the strict minimum. The contact form and the review form are also protected against bots and abusive submissions.

Under Law No. 18-07 of 10 June 2018 on the protection of individuals in the processing of personal data, you can at any time find out what data we hold about you and get a copy, have it corrected if it is inaccurate, object to its use, ask for it to be deleted or ask for your review to be removed from the website. Just contact us by WhatsApp, phone or email: we reply within one month at most, and usually much sooner. If you believe your rights are not being respected, you can also contact the National Authority for the Protection of Personal Data (ANPDP).

This policy may change, for example if we add a new service or if the law changes. The date of the last update is always shown at the top of this page, and the version published on the website is the only one that applies. Our services are intended for professionals and adults.